We were given 10 minutes for our interviews. In this time I encouraged Uma to talk as much as possible about her family, career, and hobbies. We flushed out all pain points she experiences in her daily routine. After completing the interview, I visualy sorted all points into categories. Creating categories helped to ascertain a common problem.
After completing the interview, I created a persona to help keep me on task. The persona was used as a reference throughout the whole process make sure the user is considered in each step. Please take the time to get to know busy Betsy.
After analyzing and defining the problem, I sought out mobile inspiration to help guide the user- friendly quality of the app I created.
A flow was created to show the natural behavior of the user from first time user to more frequent use. He/she begins by reviewing the list of contacts and adding them to the sitter list. Once selected contacts are on the sitter list, the user selects a time frame which then highlights all available sitters. A babysitter flow was created to show the process the sitters utilize, since they do not have to download the app to be a part of Urgent Sitter.
Utilizing the user flow as a guide, a rapid prototype was created using tracing-paper and pen to create a POP prototype. This low fidelity prototype was responsive; giving me an opportunity to verify all my actions through user testing.